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509 647-5666 Wilbur, Washington |
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Julias Digital Graphics>Computers>Repair
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REPAIR CALLS "I pressed the power switch and it just went spzzzip, now nothing happens." "The first thing I knew there was a big blue spark behind the couch and then the dog shot out from behind the curtain trailing smoke. I looked over at the computer and the lights were out. Turns out the dog chewed through the power cord, he'll be ok, but even after replacing the power cord the computer doesn't work right anymore." "After the lightning last night the computer won't turn on now." "I was checking my email and after I opened this one email I started getting lots of really crude email and popups on my screen." "When I turn on my computer I hear a strange clicking noise and I get a message saying the computer can't find a boot drive." "My computer runs ok when it's cold outside, but when it gets hot the monitor goes weird and then everything shuts off." "I can't read the CD (or DVD) that my daughter (mom, dad, friend, aunt, grandma etc) sent me." "Last night when I got home I turned on the computer and there was this smell like something really hot." "I was just kind of poking around in Windows, I don't know, I might have moved or deleted a file, now I'm getting an error message that Windows needs to shut down to protect my computer." "My computer has been running slower and slower. When I want to do anything I click a button and then I go have a cup of coffee." "I hooked up a new printer and the computer won't see it" "Can you fix our monitor? It has a hammer stuck in it" (This one is a whole story all by itself) "Can you get pop out of a keyboard?" We won't tell you we've heard or seen it all but we have seen a lot. Though most repairs aren't that serious and can be performed with a minimum of down time and expense there are others that test our and our customers patience. We generally lump computer troubles into one of three very broad categories, hardware, software or configuration and operator issues. Hardware All these, except for the last, are usually a simple component or peripheral replacement. The reason we exempt hard drive failures from simple repairs is that when your hard drive goes away, your operating system, software tools and often, your data is lost. We can't stress enough the need for good backups of your critical data. Software or configuration problems That lost internet connection might be a faulty NIC, but it could just as well be some rogue software that installed without your permission and is working behind the scenes on your computer causing no end to your frustrations. Operator error or lack of understanding As an example, we had one lady ask us how to copy files to CD. She was in our office so we just fired up a computer and in a few moments had her burning CD's like an old pro. The next day we receive a phone call from her asking if we could walk her through the steps again, which we did. The next day the very frustrated lady was in our office again. We sat down with her and walked her through the whole process several times. She left and in very short order she was on the phone again. We suggested she come back in but bring her own computer so we could watch what was happenning. Turns out her CD drive didn't have write capabilities. The important things for you to get from all this is - First, you are not alone, many others have experienced the same problems and frustrations as you are. Second, help is just a phone call away. Whether you choose to use our services (which we hope you do) or someone else, there are many good professionals out there who can help you resolve your computer problems. |
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the SERVICE back into customer service. |
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